We expect our customers to maintain utmost decency, decorum, and social etiquettes with fellow guests and staff while staying at MMR. Ours is an exclusively vegetarian hotel and non vegetarian food is not served here. Use of alcoholic beverages is strictly prohibited.
These Conditions must be read in conjunction with any other applicable terms and conditions governing the use of the Site.

Site

The information available on the Site relates to the hotels and resorts owned and managed by Madhav Muskan Residency, a corporation constituted under the laws of India, and its subsidiaries, controlled entities, affiliates and related parties (“Hotel Nirvana Palace”).

Use of Site

The services of this Site are available only to individuals who can form legally binding contracts under applicable law, and thus, are not available to minors. By using this Site, You represent that You are of sufficient legal age to use this Site and to create binding legal obligations for any liability You may incur as a result of the use of this Site. You also warrant that You are legally authorized to make the travel reservations and/or purchases for either Yourself or for another person for whom You are authorized to act. You may only use this Site to make legitimate reservations or purchases and shall not use this Site for any other purposes, including without limitation, to make any speculative, false or fraudulent reservations, or any reservation in anticipation of demand.
This Site is to be used by You for Your personal use only. Commercial uses of this Site are strictly prohibited unless prior written consent from Madhav Muskan Residency has been granted. You agree that You will not use this Site for chain letters, junk mail, “spamming”, solicitations (commercial or non-commercial) or bulk communications of any kind including but not limited to distribution lists to any person who has not given specific permission to be included in such a list.

Information

You accept that all Information provided on the Site or any other material accessed through the Site including via any Linked Web Site is general information about Madhav Muskan Residency and is not in the nature of advice.
You also accept that all of the Information is provided on an “as is” basis and to the extent permitted by law, is provided without any warranty, representation or condition of any kind whether express, implied, statutory or otherwise. You assume all responsibility and risk for your use of or reliance upon the Information and the Site or any other material accessed through the Site including via any Linked Web Site.
Madhav Muskan Residency is not liable for any loss (direct or indirect) resulting from any action taken or reliance made by you on the Information or any other material accessed through the Site including via any Linked Web Site. You should make your own inquiries and seek independent professional advice before acting or relying on any such information or material. Madhav Muskan Residency may from time to time update, modify or add to the Information, including these Conditions and absolutely reserves the right to make such modifications without any obligation to notify past, current or prospective users of the Site. Unless otherwise specified to the contrary all new Information shall be subject to these Conditions. Madhav Muskan Residency does not guarantee that the Site will operate continuously or without interruption or be error free. In addition, Madhav Muskan Residency may also suspend or discontinue any aspect of the Site at any time without being liable for any direct or indirect loss as a result of such action.

Trade Marks

The Site contains “Hotel Nirvana Palace” logos, trade and service marks and devices (including the word “Hotel Nirvana Palace”) and other valuable trade or service marks owned by Madhav Muskan Residency or licensed to Madhav Muskan Residency to distinguish its offerings. These trade and service marks and related intellectual property are protected from copying and simulation under national and international laws and any reproduction or use of any of the contents of this Site without the express written consent of Madhav Muskan Residency is prohibited. Nothing contained on this Site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any of the Trademarks without the written permission of Madhav Muskan Residency.

Copyright

The information, text, graphics, images, sounds, links, modules and all other information and software published or otherwise contained in the Site (“Information”) are either owned exclusively by Madhav Muskan Residency or licensed by Madhav Muskan Residency and except as specifically provided in these Conditions may not be copied, distributed, displayed, reproduced or transmitted, in any form or by any means whether electronic, mechanical, photocopying, recording, or otherwise, without the prior written approval of Madhav Muskan Residency. Without limitation you may not, without such approval from Madhav Muskan Residency, create derivative works from any part of the Site or commercialize any Information, products or services obtained from any part of the Site. Information procured from a third party may be the subject of copyright owned by that third party.

Liability Disclaimer & Exclusion

In no event shall Madhav Muskan Residency be responsible for any direct, indirect, special, incidental or consequential loss or damage, however arising and whether in contract, tort or otherwise, which you may suffer in connection with or arising out of:
* your use of the Site or any Linked Web Site; or * your use of or reliance on Information or any other material accessed through the Site including via any Linked Web Site; including without limitation, loss or damage by way of loss of profits, loss of business opportunity, business interruption or loss of information. These Conditions do not purport to exclude liability arising by any applicable law if, and to the extent, such liability cannot be lawfully excluded, however, to the extent permitted by law, all warranties, terms or conditions which would otherwise be implied into these Conditions are hereby excluded. Where applicable law implies any warranty, term or condition, and that law prohibits exclusion or modification of the application of or the liability of Madhav Muskan Residency under, any such warranty, term or condition, then the liability of Madhav Muskan Residency shall include liability for that warranty, term or condition but such liability will be limited for a breach of that warranty, term or condition to one or more of the following:
if the breach relates to services, the supply of the services again or payment of the cost of having the services supplied again; and
* if the breach relates to products and the products can be repaired, repair of such products or payment of the costs of having the products repaired, but otherwise, replacement of the products or the supply of equivalent products or payment of the cost of replacing the products or of acquiring equivalent products.

Hotel Reservations

The reservations feature of the Site is provided solely to assist customers in determining the availability of travel related services and products and to make legitimate reservations and for no other purpose. You warrant that you are at least 18 years of age, possess the legal authority to enter into the legal agreement constituted by your acceptance of these Conditions and to use the Site in accordance with such Conditions. You agree to be financially responsible for your use of the Site including without limitation for all reservations made by you or on your account for you, whether authorized by you or not. For any reservations or other services for which fees may be charged you agree to abide by the terms or conditions of supply including without limitation payment of all moneys due under such terms or conditions.
The Site contains details of hotel charges and room rates (including any available SPECIAL PROMOTIONS) for hotels and resorts owned & managed by Madhav Muskan Residency. Hotel reservation terms and conditions of booking are set out on the Site and payment will be in accordance with the procedure set out in such terms and conditions. No contract will subsist between you and Madhav Muskan Residency or any of its affiliates in respect of any services or products offered through the Site unless and until Madhav Muskan Residency accepts your order by e-mail or automated confirmation through the Site confirming that it has accepted your reservation, booking or order and any such contract shall be deemed to incorporate the hotel reservation terms and conditions of booking. Any other relevant terms and conditions relating to particular services or products are set out in the Site. You undertake that all details you provide to in connection with any services or products which may be offered by Madhav Muskan Residency on the Site (including hotel room reservations) will be correct and, where applicable, the credit card which you use is your own and that there are sufficient funds to cover the cost of any services or products which you wish to purchase. Madhav Muskan Residency reserves the right to obtain validation of your credit card details before providing you with any services or products.

Security & Non Confidentiality

Madhav Muskan Residency does not warrant and cannot ensure the security or confidentiality of any information which you transmit to Madhav Muskan Residency. Accordingly, any information which you transmit to Madhav Muskan Residency is transmitted at your own risk.

Governing Law & Jurisdiction

The laws in force in India govern these Conditions and you agree to submit to the exclusive jurisdiction of the courts of India.

• Madhav Muskan Residency respects your right to privacy. Any personal information that you share with us, like your name, date of birth, address, marital status, telephone number, credit card particulars and the like, shall be entitled to privacy and kept confidential.
• Madhav Muskan Residency assures you that your personal information shall not be permitted to be used/disclosed, save for the purpose of doing the intended business with you, or if required to be disclosed under the due process of law.
• Madhav Muskan Residency assures you that in the event of your personal information being shared with its subsidiaries, business associates etc., such sharing of information shall be for the purpose of doing the intended business with you.
• Madhav Muskan Residency reserves its rights to collect, analyze and disseminate aggregate site usage patterns of all its visitors with a view to enhancing services to its visitors. This includes sharing the information with its subsidiaries, and business associates as a general business practice.
• In the course of its business Madhav Muskan Residency may hold online contests and surveys as permitted by law and it reserves its right to use and disseminate the information so collected to enhance its services to the visitors. This shall also include sharing the information with its subsidiaries and business associates as a general business practice.
• If you have any questions or concerns regarding your privacy issues, please do not hesitate to contact Madhav Muskan Residency at reservations@madhavmuskan.com.
• While Madhav Muskan Residency assures you that it will do its best to ensure the privacy and security of your personal information, it shall not be responsible in any manner whatsoever for any violation or misuse of your personal information by unauthorized persons consequent to misuse of the internet environment.
• Cookies:- To personalize your experience on our website or to support one of our promotions, we may assign your computer browser a unique random number called a cookie. “Cookies” enhance website performance in important ways like personalizing your experience, or making your visit more convenient. Your privacy and security are not compromised when you accept a “cookie” from our website. Madhav Muskan Residency does not use “cookies” to collect personal information. “Cookies” cannot read data from your computer’s hard disk or read cookie files from other websites.
• Madhav Muskan Residency reserves its rights to revise this privacy policy from time to time at its discretion with a view to making the policy more user friendly.
• By accessing or using this website, you acquiesce to the privacy policy and agree to be bound by the terms and conditions of the website use.
• In the design of our website, we have taken care to draw your attention to this privacy policy so that you are aware of the terms under which you may decide to share your personal information with us. Accordingly, should you choose to share your personal information with us, Madhav Muskan Residency will assume that you have no objections to the terms of this privacy policy.

Reservation Policy

• Check-In time is 12 noon and Check-Out Time is 10 a.m.
• If our Check-In/Out timing does not suit your holiday program, kindly inform us about the same. Necessary room allotments can be arranged on prior information, subject to availability, and may be chargeable by us directly.
• Cancellation or Alteration in bookings is entertained. But prior information is required at least a week before your Check-In date. Kindly also refer our Reservation/Cancellation or Amendment Policy.
• Please carry a valid government issued photo identity and address proof with you for Check-In Procedure. PAN Card is not accepted as a valid Identity Card.
• The Credit/Debit Card Holder should be one the travelers, if you have booked with us using any one of the later.
• We reserve the right to cancel or modify reservations where it appears that a customer has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservation contains or is resulted from a mistake or error.
• We may charge compulsory gala dinner supplement on Christmas / New Year’s event or other festive periods. The needs to be cleared separately.
• Breakfast timings are 7:30 – 10:30 am henceforth all requests will be chargeable.

Cancellation Policy

• 100% refund in case of Cancellation 20 days before arrival date.
• 50% refund in case of Cancellation 10 days before arrival date.
• 25% refund in case of Cancellation 5 days before arrival date.
• No refund in case of Cancellation within 5 days of arrival date.
• No refund once you have checked in if you want to leave before your checkout date.
• Any funds received from outside of India for bookings cannot be refunded outside of India.

Note : All Refund Transfer charges shall be charged from guest account, If any.

Amendment Policy

• Amendments will be treated as cancellation.
• Any refund will take at least 15 days to process.